FAQ'S

Frequently asked questions

ZYMOX® Ear Solution

Can ZYMOX® Ear Solution be used to prevent infection and maintain healthy pet ears?


ZYMOX® Ear Solution is intended to eradicate a broad range of infections ranging from mild to severe, but many veterinarians have also found ZYMOX® Ear Solution to be effective in maintenance of the ears, especially during the allergy season.




What can I use to clean my pet's ears before I apply ZYMOX® Ear Solution?


You should not use any other ear preparations before or during applications of ZYMOX® Ear Solution because the enzyme activity that is present could become interrupted. The use of ZYMOX® Ear Cleanser is only recommended after using a full course of ZYMOX® Ear Solution to keep dirty ears clean.




If ZYMOX® Ear Solution requires no pre-cleaning of infected ears, then when would ZYMOX Ear Cleanser be recommended?


The ZYMOX® Ear Cleanser is ideal for cleaning dirty ears. It is not always necessary to clean ears.




Can ZYMOX® Ear Solution be used for smelly ears?


YMOX® Ear Solution is meant for infected ears. If no ear infection is suspected to be causing the odor, then ZYMOX® Ear Cleanser may be used.




I just cleaned my pet's ears. Can I still use the ear solution?


No problem. Just wait 24 hours and start then.




Is ZYMOX® Ear Solution safe for cats?


The ZYMOX® LP3 Enzyme System is safe to use on cats. ZYMOX® is formulated without antibiotics, harsh chemicals and is non-toxic. It is ideal for dogs, cats and can be used on furry pets and farm friends of all ages.




What if a pet owner doesn’t see improvement when using ZYMOX® Ear Solution?


Occasionally, a pet owner will not achieve the desired results after two weeks of use. Often times this is due to the pet owner not following the recommended no pre-cleaning protocol. Cleaning disrupts the enzymatic activity and may make the product less effective. Additionally, many times a resistant microorganism is the culprit behind the chronic ear infection in which case ZYMOX® Ear Solution should be used for an additional two weeks. If recommended directions have been followed, and after four weeks there is still an active ear infection then consult a veterinarian.




Can I use ZYMOX® Ear Solution along with antibiotics?


ZYMOX® Ear Solution may be used with any products administered orally. All ZYMOX® products are for topical use only and should not be used in conjunction with any other ear topical.




What is the benefit of the Hydrocortisone?


The anti-inflammatory properties of Hydrocortisone have provided much relief to pets with itchy, irritated skin and inflamed wounds or infections of either the ears or skin. It is important to note though, any product containing hydrocortisone shouldn’t be used on pregnant or lactating females.




There are so many ZYMOX® ear products, which one do I use?


We have professional veterinary and retail lines of ZYMOX® products. They are available from vet clinics, select pet retailers and online from various sellers. Refer to the chart below to help determine which product would be best. Zymox Ear Products





ZYMOX® Shampoo and Conditioning Rinse

Is it necessary that I use ZYMOX® Shampoo before applying the ZYMOX® Leave-On Conditioner, or can I use the shampoo that I already have?


ZYMOX® Shampoo is the recommended shampoo to use with ZYMOX® Leave-On Conditioner because its known gentle plant surfactants will not affect the enzyme formula in the rinse and its effectiveness. ZYMOX® Shampoo does not contain harsh detergents, pesticides, colorings or residual petroleum products that might cause unnecessary skin irritation. These and other harsh surfactants used in many other medicated pet shampoos could potentially destroy or disrupt the bioactive enzymes formula of the leave on rinse.




Can ZYMOX® Shampoo and ZYMOX® Leave-On Conditioner be used on infected skin due to flea or tick infestation?


Once a flea and/or tick infestation has been resolved, Zymox® Shampoo can be used to manage irritated skin followed by Zymox® Leave-On Conditioner.




How are ZYMOX® antimicrobial skin and ear products different from other products on the market?


The ZYMOX® line of skin and ear care products contains no antibiotics or harsh chemicals but rather employs the powerful & patented LP3 antimicrobial enzyme system to effectively eradicate even the toughest infections, including MRSA. The products can safely be used on all pets and all ages.





ZYMOX® Topical Spray and Topical Cream

How do I ensure optimal results when treating for skin infections?


In order to optimize results using ZYMOX® Topical Spray or Cream, follow the no pre-cleaning protocol. Rinsing the infected area with water is allowed, however, no cleaning or antiseptic agent is necessary before using ZYMOX® topicals. The enzyme system contained in the ZYMOX® topicals is bioactive with the infectious pus and debris to form its antimicrobial ions. When dealing with itchy allergy skin and general superficial skin infections, many pet owners have found ZYMOX® shampoo and rinse to be excellent additions to the Cream and Spray.




How should I store the product?


ZYMOX® products should be kept away from heat and stored at room temperature. All bottles and tubes should be closed completely after each use.





FAQ's - Dental Health and Oral Care

Oratene Brushless Oral Care

Does Oratene® freshen breath?


A benefit of all the Oratene® Brushless Oral Care products is they contain bio-active enzymes that boost and restore saliva's natural balance and eliminates odor causing bacteria. A pet's bad breath can be a result of several things, and it is important to visit your veterinarian for a dental examination and teeth cleaning.




Does Oratene® Brushless Oral Care remove existing plaque?


The patented MD2 Enzyme System makes plaque water soluble and unable to adhere to the tooth surface. Over time, the products will remove existing plaque. A veterinarian must remove the hardened calculus, known as tartar.




My dog doesn't have dry mouth. Can I still use it?


Yes, Oratene® is excellent brushless oral care for any pet of any age due to its plaque removing abilities.




How do I apply Oratene® Brushless Toothpaste Gel to my pet's mouth?


Once or twice a day, apply a 1/2" strip between the cheek and upper gums. This is a brushless toothpaste, which means the pet's own saliva distributes the product to all parts of the mouth. If you prefer to apply with a brush, you can, but it's not necessary.




How did Oratene® Oral Care come into development, and how long has it been on the market?


Oratene® Oral Care is based on 35+ years of enzyme research and features the dual enzyme systems, LP3 and MD2. This patented formulation was formerly known as Bioténe Veterinarian Brushless Oral Care. The chemistry of this line was borne of a similar branded name, Bioténe®*, the leading product for the management of a condition called Xerostomia (Dry Mouth) in humans and adapted for use in pets.




Can the Water Additive be used with a fountain?


Yes, however the filter MUST be taken out or it will remove the active compounds and it will plug up the filter.




Are the products safe for puppies and kittens?


Oratene® is safe to use on puppies and kittens. The products do not contain xylitol, alcohol, chlorhexidine or chlorine compounds. Studies have shown that dental disease begins as early has 6 months in dogs and cats. The earlier you begin dental care the better.




How often should I use Oratene® Oral Care?


For best results, we recommend using the oral care products on a daily basis. The enzymes work on contact so the more often they are in the mouth, the better.




The products say brushless yet I've trained my pet to accept brushing. What should I do?


The most important thing to remember is daily oral care, regardless of brushing or using a brushless system, will enhance the health of any pet. The LP3 Enzyme system has many benefits to using and some pet owners have found the Oratene® Toothpaste Gel can be applied with a finger or a toothbrush.




How much of the water additive should I use?


The directions are two pumps to a quart (4 cups) of fresh water. If you have a smaller pet, you can divide it in half - one pump to two cups of water.




How does the water additive work since it's not applied directly to mouth or gums?


The water additive is a flavorless concentrate that dilutes well in fresh water. The enzymes come in contact with the mouth with every lap of water.




Which product should I use?


For optimal results, we recommend using all three products: the water additive, the toothpaste gel and the breath freshener. But the choice is up to the pet owner to use one, two or all three. All three products feature the same dual enzyme systems. All three are truly brushless. If convenience is a key factor or your pet doesn't like to have their mouth touched, we recommend the water additive. If you have a program that works for you and your pet is still suffering from halitosis, try using the breath freshener. If you are comfortable flipping your pet's lip, then the gel can be used and will provide maximum enzyme contact.




Is Oratene® safe for my diabetic pet?


Yes, Oratene® is safe and for the diabetic pet and beneficial. One of the side effects of diabetes is damage to blood vessels that supply the mouth and jaw which can in turn affect the salivary glands. The dual enzyme systems in Oratene® work to restore oral flora while eliminating bacteria and fungi such as yeast.




Do the products need to be refrigerated?


No, they should be stored at room temperature.




What is the shelf life?


The expiration is on every product. Keep the lid tightly on the container/tub and out of direct sunlight.




The label and ingredients look different. Is it the same product?


Yes, it is the same quality product. We've had a name change and a label redesign. The ingredients are the same, but they have been reorganized in a different order.





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